Air traffic chaos and compensation: 'Shutdown cost us more than £1,000'
Flight disruption has ruined holidays and left passengers sleeping on airport floors - so what are their rights?
Catie and Phil Allen should have been enjoying their first holiday in two-and-a-half years. Instead, they are at home ringing round for refunds that won't be paid.
The couple are among the many thousands of air passengers caught up in the chaos caused by the four-hour shutdown of the UK's air traffic control system on Tuesday.
It means their holiday to Slovenia has been cancelled and - although their flight was refunded by British Airways - they estimate being left £1,300 out of pocket from unused accommodation and excursions.
One excursion was later refunded but - having worked in the aviation sector - Catie is annoyed that the air traffic problem extended so long as to ruin their holiday.