Business
No more washing up: How Airbnb's new house rules have divided hosts and guests
Airbnb hosts must stop asking guests to wash-up or take out bins under rules coming into force in November.
BBC Business•
When Lisa Clewes returned to her Welsh holiday let after a group of guests checked out, she was horrified by the mess.
But after a dinner party, the house was left "in a complete mess" with broken glasses, drinks cans on the floor, pans full of food on the table and fish guts left in the garden.
"It was really unbelievable. Had I had another booking the same day, I would have had to cancel or delay check-in," says Clewes.
Through her cleaning business, she has also seen the other extreme, with teams arriving to find broken furniture, vomit and pet urine.